Read about how to create and integrate customer satisfaction survey form and embed this form to your web site or blog. Basic things to know about how to use it, screenshots and examples or back to all Articles

In this HowTo we are going to build and integrate Customer Satisfaction Survey from scratch. Such kind of survey are widely used in the web. Any site want to get feedback from the users. So if you find the way to create such servey and integrate it to your site, please, follow the steps below.
Here is the required steps:

1. Create your "Customer Satisfaction Survey" on your Projects page

2. Add your "Customer Satisfaction Survey" form

3. Add Email field, type of String, using Form Builder

4. Add such fields to your form, one by one:
Field name: "How long have you used our product / service?", type: "Radio Button"
Set radio button values by clicking "Set default value":
 Less than a month
 1-6 months
 1-3 years
 Over 3 Years
 Never used
 Less than a week

Field name: "How often do you use product / service?", type: "Radio Button"
Set radio button values by clicking "Set default value":
 Once a week
 2 to 3 times a month
 Once a month
 Less than once a month
 Never used
 Each day
Field name: "Overall, how satisfied were you with the product / service?", type: "Radio Button"
Set radio button values by clicking "Set default value":
 Very Satisfied
 Satisfied
 Neutral
 Unsatisfied
 Very Unsatisfied
 N/A
Field name: "What aspect of the product / service were you most satisfied by?", type: "Radio Button"
Set radio button values by clicking "Set default value":
 Quality
 Price
 Purchase Experience
 Installation or First Use Experience
 Usage Experience
  Customer Service
  Repeat Purchase Experience
Field name: "What aspect of the product / service were you most disappointed by?", type: "Radio Button"
Set radio button values by clicking "Set default value":
 Quality
 Price
 Purchase Experience
 Installation or First Use Experience
 Usage Experience
  Customer Service
  Repeat Purchase Experience

Field name: "What do you like about the product / service?", type: "Text"
Field name: "What do you dislike about the product / service?", type: "Text"
Field name: "Thinking of similar products / services offered by other companies, how would you compare the product / service offered by our company?", type: "Radio Button"
Set radio button values by clicking "Set default value":
 Much Better
 Somewhat Better
 About the Same
 Somewhat Worse
 Much Worse
Field name: "Would you use our product / service in the future?", type: "Radio Button"
Set radio button values by clicking "Set default value":
 Definitely
 Probably
 Not Sure
 Probably Not
 Definitely Not
Field name: "Would you recommend our product / service to colleagues or contacts within your industry?", type: "Radio Button"
Set radio button values by clicking "Set default value":
 Definitely
 Probably
 Not Sure
 Probably Not
 Definitely Not

You can fill our Customer Satisfaction Survey and see what we finally got.

The last step is to go to Widget Builder and get the code, which you need to paste to your site or blog.

You can use various options you have on this page for your survey customization or use the default style.