Reference number and automated emails

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Reference number and automated emails - Completed

Mikie

Just to start of I want to say I love your site.

Its absolutely amazing and simple to use very helpful.

Wanting to do a couple of things and was wondering if they are currently possible.

We are running a software support site and we want users to log there problems so we can aid them.
Now this is easily achieved thanks to you.

However I want to add to this and I don’t know if its possible.

What I want is a ticket system where each time something is submitted a number is generated for the user.

This is so that they can come back with a reference number.

Another thing I want to do is send an automated email once the form is submitted.

So if a users submits a form an email will be sent to them not me saying ‘thank you xyz’.

Are these to things possible?
Basically I’m trying to set up a ticket help system.

19.01.2010

Supported this topic 2

Igor Petrushenko

Hi, Mikie

Thanks for contacting us!

Thank you for your good feedback, very important for us!

Actually we have unique number on each row.
You can find it using ‘More’ link at the right side of each entry on Records page.
It’s not really clear for me how users will use it. You will share your issues table and they will refer to entry using this number?
But why to do not use just row number? Please, let me know. Maybe we will need to add an option to include this existent unique id to database widget.

Regarding automated emails. You can’t do it now, but we very interested in it and will work on it.
Please, feel free to contact us at any time with any other questions or suggestions.
Thank you!

19.01.2010

Igor Petrushenko

Hi, Mikie

Hope you are well. I just want to let you know that your suggestion is on the top of our list. And I may have several questions for you.

As you can see from my previous reply we already generating unique id. But we want to make automated emails as well.

The way we planning to do it is:

In form widget settings you will be able to choose:

Sent email to ‘select your email form field’ with ‘body’
will it be enought for you?
And are you sure that we should send only to user but not cc this email to you? This way you will know when someone submitted something to your project.

Thanks and look forward to hear from you soon.

16.02.2010

Igor Petrushenko

Hi, Mikie

We’ve implemented automated emails for you.

Please, go to Form Widget settings and find confirmation email section at the bottom right side.

You can set reply-to, subject, body, from email headers.

Enjoy!

Sincerely,
Igor

18.02.2010

Mikie

Sorry for the late reply. For some reason I only received the emails about your reply today.

I never thought of the row number and that could work now that you mention it.

Let me explain the reason and maybe it will make more sense. I have a application that users can download and use. Now for support reason I want to give users the option to submit a problem and then I can reply to them with help. So they would fill out your form and then the unique ID number would be linked to there form and emailed to them automatically. This gives them a point of reference. SO when they come back later and search for there problem they can search via there unique number. Or if I reply directly to them by email I can quote there unique number.

I see that you have already set up the email option. I haven’t looked at it but will shortly. I will let you know what I think. Thanks for the help and quick updating of a wonderful service

Regards
Mikie

18.02.2010

Igor Petrushenko

Hi, Mikie

Thank you for your detailed explanation.
See, if you will delete records from your project – record number is not what you want to use.

And if you need unique number we can use records id in database, it is absolute unique, like this ‘a0BM2E_Q4r3Q0EackWwstf’.
But if it is too long for you we have short, but still unique id in records ‘more’ section. You can see it by clicking ‘More’ link at the right side of each entry.

However, we do not have abbility to email this id to user yet. So we may want to add option to include this unique id in confirmation email (confirmation email feature we just added for you).

So user will have confirmation email with body entered by you in form widget + line at the bottom: ‘Unique ID: a0BM2E_Q4r3Q0EackWwstf’

Also, we may need to include this ‘unique ID’ to the search criteria list in search form.

Thank you and I’m sure we will make it possible for you to use MTH with your ticket help system.

18.02.2010

Igor Petrushenko

Hello, Mikie

I want to thank you one more time for your very useful request.
I’m sure it will be widely used and even we will use it for sending email confirmation to our users when they will fill our contact form.

Between, Email confirmation based on email form field blog post were written for you and for all users who may need to use this feature.

Thank you,
Sincerely,
Igor

20.02.2010